Check the connections from the wall to your TV set. 

• If possible, borrow a coaxial cable, which is the cable that connects your TV with the spindle wall connection, to see if your cable is bad.

If you are only receiving channels 2 - 13, your TV is not set to CATV mode. 

• Please read your TV owners manual to learn how to set your TV to Cable Ready CATV mode.

Check service in an adjacent bedroom.

• Check to see if others are experiencing the same service problems as you.

Contact Telecommunications to report the problem.  If reporting your problem via e-mail, please provide the following information:

• Name of resident experiencing the problem

• Building and room number

• Description of problem