Check that you are plugged into the proper port.  To find the active telephone port in your room:

1. Find the network box on the left side of your room by looking out your window and turning to your left.

2. Your telephone service port is the left port of this network box.

   • NOTE: Do not look at symbols or icons on the network boxes in your room to determine what services are in a particular port.

Check service with another telephone.

• Check using a non-cordless phone.  If you do not have a non-cordless phone, try borrowing one from a friend.

Contact Telecommunications to report the problem.  If reporting your problem via e-mail, please provide the following information:

• Name of resident experiencing the problem

• Building and room number

• Description of problem