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Voicemail
Voice mail is a voice answering service, very similar to an answering machine, except no additional equipment is needed. It is active all the time, even when you are on the phone. Roommates share the phone number and voicemail service in each residence hall bedroom.
One of the best features of voice mail is that
you can retrieve your messages from any touch tone phone. Another feature is
that you can have two separate greetings, one for calls coming in from
on-campus, and one for calls coming in from off-campus.
Log into your Mailbox
What do I do if my password is
not working?
How do I know if I have new voicemail?
Retrieve / Play Messages
Record Greetings
Record your Personal
Verification
Change Password
Express Messaging
Replying to a Message
Composing a Message
Forwarding Messages
Distribution Lists
Immediate
Callback During Message Playback
Rewind
and Fast-forward During Message Playback
Deferred Delivery
of a Recorded Message
Listening to the
Message Envelope
Operator Assistance Number
Storage Limits
Message Length and Age
You must call or visit the Office of Telecommunications during normal business hours. We will re-set the password to be the same as your default password described above.
Instead of hearing regular dialtone when you pick up your handset, the phone system will break the tone, which is referred to as "broken dialtone", when you have new voicemail messages.
Log on to your mailbox.
Press 82.
Press 1 to record your external greeting, 2 to record your internal greeting, or 3 to record a temporary greeting.
Press 5, wait for the tone, and begin recording.
Press # to stop.
Press 2 to review your greeting. (If you want to re-record the greeting, press 76 to delete it, then press 5 to re-record it).
To set the expiry date for your temporary greeting, press 9.
Enter the month, day, and time, pressing # after each entry. For the current month or day, press # only.
For the standard expiry time of 12:01 a.m. with any future date, press # for time.
Pressing # # # sets “no expiry.”
To exit, press 4.
Log on to your mailbox.
Press 89.
Press 5, wait for the tone, record your name, press # to stop.
Press 2 to review your recording.
Press 83 to log off.
(Password must be 4 - 16 digits long)
Log on to your mailbox.
Press 84.
Enter your new password, followed by #.
Enter your new password again, followed by #.
Enter your old password, followed by #.
Press 83 to log off.
Your password must be changed every 90 days.
YOU CAN GET HELP DURING ANY VOICE MAIL ACTIVITY BY PRESSING # TO STOP THE ACTIVITY AND PRESSING * FOR HELP.
(To transfer a call into a voice mailbox)
Dial 2223.
Enter the mailbox number of the person you want to leave a message for, followed by #.
If you are transferring a call, just hang up; otherwise, leave your message after the tone, press # to stop recording, then press 83 to log off.
(Sends a recorded response to the originator of a message left in your mailbox)
Press 71.
Press 5, wait for the tone, and record your message.
Press # to stop.
Press 79 to send the message.
Press 83 to log off.
(Sending a message to more than one mailbox)
Log on to your voice mailbox.
Press 75.
Enter the list of mailboxes you want to send the message to (or the number corresponding to a distribution list you’ve created), following each mailbox number by a #.
After entering the last mailbox press # again.
Press 5, begin recording, press # to stop.
Press 79 to send the message to all the mailboxes.
(Allows you to forward a message from your mailbox to another mailbox)
After listening to a message, press 73.
Enter the mailbox numbers you are forwarding the message to, follow each number by a #.
Enter another # after the last mailbox number.
Press 79 to send the message.
Press 83 to log off.
(Sends a message to a list of mailboxes. You can have 9 lists with up to 99 entries)
Log on to your mailbox, press 85.
Enter a number from 1 to 9 to identify the list, followed by #.
Press 5 to compose the list.
Enter each mailbox number followed by a #.
Enter another # after the last mailbox.
Press 83 to log off
While a message is playing you can press 9 to make the phone call that person back at the extension they called you from.
If you missed an important part of the message you can
“rewind”, so to speak, by pressing 1.
This skips back in the message in 5-second increments.
You can also skip forward in 5-second increments by pressing 3.
When logged in to Meridian Mail, press 75 to compose a message.
Enter the number you want the message delivered to followed by ##.
Press 5 to start recording and press # to end recording.
Press 706 – enter the delivery month, date and time (the time must
be in 24 hour format - so 2:30 PM would be entered as 1430), each
followed by a #.
Press 79 to save the message.
While you are playing a message, press 72
The message envelope will play; it is the number of the person who
left the message, the date and time it was sent, and whether there
are any attachments with it.
Press 2 after the envelope recording to continue playing the
message.
If you wish to assign a number that callers can refer to for more help, you can set the Operator Assistance Number.
In your Recorded Greeting, you would say something like "Please press 1 to speak to the department
secretary" if that was your Operator Assistance number.
While logged into Meridian Mail, press 80
Press 1
Enter the Operator Assistance Number, followed by a # sign.
There is a storage limit total of 6 minutes of recorded messages.
However, we have set the system to never block call answering when your
mailbox is full. In other words, a caller can always leave a message in
your mailbox.
When you are over your limit, you cannot compose a message, forward a
message, or send to a distribution list. Also, you will hear the “Your
mailbox is full” message every time you log into your mailbox.
The maximum message length anybody can leave you is 90 seconds. At
the end of that time, a recording will tell you that your time is up,
but by pressing 5 you can get another sixty seconds of recording time.
CallPilot will remove audio gaps from the message someone leaves you. So
someone could say "Call", wait a full minute, say "me", and you would
hear it as "Call me" with no gap. We're not sure how it applies, but it
is interesting.
A message you have listened to will be deleted 14 days from the date it
was originally left in your mailbox. If you haven't actually listened to
it, it won't be deleted until after you have logged off from that
session. It's complicated, but here's an example of how it could work
out in real life:
You leave for a vacation after work on Friday, June 8th, 2007. You don't
return to work until Wednesday, June 27th. Any messages in your
voicemail you listened to before you went on vacation will be gone when
you get back. Any new messages you haven't listened to that were left
before the 13th will still be there to listen to, but once you do listen
to them and then hang up the phone, they will disappear as well. And so
on.
SUNY College at Oneonta - Ravine Parkway - Oneonta, NY 13820 - 607.436.3500
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