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PARENT/FAMILY FAQ'S

Dining
Who can my student discuss special dietary needs with?
How does my student sign up for a dining plan?
What if my student wants to change their dining plan?
Is a dining plan mandatory?
Are dining plans refundable?

Declining Balance and Dragon Dollars
What is the difference between Declining Balance and Dragon Dollars?
How do I add money to my student's Declining Balance or Dragon Dollars?
How can I see my student's balances?
Can a student use financial aid to add money to a Dragon Dollars account?

Special Occasions
How can I send my student a surprise to mark a special occasion?

Textbooks
What are pre-packs? What are the benefits to a pre-pack?
Can changes be made to a pre-pack order?

Dining
Who can my student discuss special dietary needs with?
Dr. Jennifer Bueche is the Sodexo dietician and any dietary concerns should be discussed with her. Dr. Bueche may be reached via email at BUECHEJL@oneonta.edu when classes are in session.

How does my student sign up for a dining plan?
All first year students are automatically enrolled in the Unlimited Plus Dining Plan for their first semester. The second semester they may choose between the Unlimited Plus Dining Plan and the Unlimited Dining Plan. Transfer students are enrolled in the Unlimited Plus Dining Plan for their first semester. Returning sophomores and upperclassmen choose their dining plan the previous semester via Web Services.

What if my student wants to change their dining plan?
Resident students are required to be on an Unlimited Dining Plan their first year or one semester as a transfer student. Returning sophomores and upperclassmen may change their dining plan through 5:00 p.m. on September 5, 2008 at Web Services.

Is a dining plan mandatory?
According to SUNY College at Oneonta residence life policy, dining plans are mandatory for all on-campus students.

Are dining plans refundable?
Dining plans, in accordance with NY State Sales Tax laws are non-refundable and declining balance dollars are not refunded at the end of the year.

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Declining Balance and Dragon Dollars
What is the difference between Declining Balance and Dragon Dollars?
Declining Balance    Dragon Dollars   

Part of your dining plan

Non-taxable

Food items only

May only be used on campus

Non-refundable

   

A debit card program

Taxable

May be used at the Red Dragon Bookstore and other places throughout campus

May be used at participating off-campus restaurants

Refundable at the end of the semester

Gift cards available

   

How do I add money to my student's Declining Balance or Dragon Dollars?

Visit EZadd.oneonta.edu, and click on the "Parents may make deposits here" link.

Call the ID/Dining Office at (607) 436-3367

Stop by the ID/Dining Office in the Hunt College Union

Mail a check to:

ID /Dining Card Office
Oneonta Auxiliary Services
SUNY College at Oneonta
Hunt College Union
108 Ravine Parkway
Oneonta, NY 13820

How can I see my student's balances?
Your student may set up an online account at EZadd.oneonta.edu, they will need to share their user name and password with you in order for you to view their balances. OAS is not able to provide that information due to FERPA (Family Educational Rights and Privacy Act).

Can a student use financial aid to add money to a Dragon Dollars account?
Yes, when you receive the college bill, there will be three choices of Dragon Dollar amounts you may choose. Any remaining financial aid after covering tuition, room, board and other fees will go towards the Dragon Dollars.

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Special Occasions
How can I send my student a surprise to mark a special occasion?
Sodexo, our campus dining provider, offers two options. You may order cupcakes or a cake through Surprise Someone or a variety of items through Gift University.

OAS also offers Dragon Dollar gift cards in any denomination.

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Textbooks
What are pre-packs? What are the benefits to a pre-pack?
When your student has preordered their textbooks for the semester, we will package them into a box and have them ready for your student's arrival on campus.
Pre-packs save time by by avoiding having to hunt for each individual needed textbooks. Also, there is no waiting in line.
Pre-packs will also save you money as your student will be more likely to obtain used textbooks when pre-ordering. Used textbooks are less expensive.

Can changes be made to a pre-pack order?
In order to make changes to a pre-pack order, call the Red Dragon Bookstore at (607) 436-2140.

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